FREQUENTLY ASKED QUESTIONS (FAQ)

Frequently Asked Questions about ZOT Account Online and other billing information

For Everyone

• What is the "Current Account"?
• What is shown on the "Registration Fees" view?
• What are debits and credits?
• How do I make a payment?
• What happens if my payment is late? What if it's postmarked on time?
• There's a hold on the account. What does it mean and what steps should be taken?
• What additional holds may be present on a new student’s account?
• What happens if financial obligations aren’t met?
• What happens if my check or e-payment is returned?

For Students

• I can't log in to ZOT Account Online. What should I do?
• I get a blank screen after I log on to ZOT Account Online. What should I do?
• How do I register and enroll in classes?
• What is the Student Health Insurance Plan (SHIP) fee and how can I opt out?
• How do I pay my fees if I have financial aid?
• How is graduate support reflected in my ZOT Account?
• How does graduate support affect my financial aid?
• Can I make installment payments? What is PACE?
• What is a UCI General Payment/UCI Housing General Payment? Why does it show up in CASHNet when I do not have an amount due?
• How do I make e-payments or update my CASHNet profile?
• How do I set up a payment method in CASHNet?
• How do I manage SMS (text message) alerts about e-payments in CASHNet?
• How can I allow a third party (such as a parent or spouse) to view my ZOT Account information?
• How do I add, edit, or delete a third party user in CASHNet?
• How do I reset a third party user’s password for CASHNet?
• How are credit balances and refunds handled?
• How do I obtain a disbursement or refund?
• Why should I keep my student information current?

For Third Parties (Other Payers or Guests)

• How can I sign up to view my student's financial information in ZOT Account Online?
• How do I start using the CASHNet online payment platform on my student’s behalf?
• How do I add, update, or remove CASHNet links for additional students?
• How do I set up a payment method in CASHNet?
• How do I manage SMS (text message) alerts about e-payments in CASHNet?
• How do I restore access to CASHNet after a password reset?
• How do I reset my password for the GuestAccess Website?
• How do I make CASHNet payments for more than one student?

More Information about Student Financial Matters

• Financial Services
  Financial Services has several offices with specific functions: Campus Billing Services (for ZOT Account information), the Central Cashier (for making payments), and Loan Services (for campus-based loan administration and counseling). Financial Services also coordinates 1098-T tax reporting for the campus.
  
  
• University Registrar
  The University Registrar is an essential resource for registration and enrollment information, calendars, the Schedule of Classes, and privacy policies. Students can use the WebReg and StudentAccess features of the web site to view holds, manage their class schedules, and update their student information.
  
  
• Office of Financial Aid and Scholarships (OFAS)
  OFAS administers the policies and procedures for obtaining financial assistance at UCI. The web site discusses the cost of attending UCI, applying for financial aid, eligibility requirements, required documents, and important deadlines.
  
  
• Graduate Division
  The Graduate Division web site has information about graduate admissions, enrollment, and advising. Students also can learn about opportunities for assistantships, fellowships, and other forms of graduate funding.
  
  
• Student Housing
  UCI's Student Housing site invites students to explore options for on- and off-campus housing, as well as residential dining. In addition to maps and floor plans, you can find essential information about housing rates, contracts, and rental agreements online.
  
  
• Office of Admissions and Relations with Schools (OARS)
  Admissions informs prospective and newly admitted students about filing dates and selection requirements. Students use the MyAdmission portal to view personalized messages and information.
  
  
• Summer Session
  Summer Session registration is handled on a pay-as-you-go basis and credit cards are accepted by UCI Summer Session during online enrollment. Students with a balance due for Summer Session login to ZOT Account Online to view charges and available credits. Online payments to the ZOT Account require debiting a checking or savings account.
  
  
• Bookstore and Parking
  The Hill is a retail store located in the Student Center. Students may buy or rent books and e-books, and purchase course materials and supplies. Transportation and Distribution Services sells parking permits and collects fines. Bookstore and parking charges are not posted to ZOT Account Online.
  
  
• Ombudsman
  The Ombudsman is a confidential, neutral, and informal resource to help students solve problems that affect their University life. The office discusses options, mediates disputes, discusses University policy, makes referrals, and helps provide support and information on how UCI works.
  
  
• Veteran Services and Disability Services Center
  The Veteran Services office provides veterans, reservists, and their dependents with assistance in obtaining the educational benefits to which they are entitled. The Disability Services Center coordinates support services that enable students with disabilities to maximize their educational potential.
  
  

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This page was last updated 08/26/2016